(Pathum Thani, May 23, 2025) – Vietjet Thailand, led by Mr. Pinyot Pibulsonggram, Vice President of Commercial and Customer Service, has signed a Memorandum of Understanding (MoU) with the Association of the Physically Handicapped of Thailand (APHT), represented by Mr. Supachip Dittade, President of APHT. The ceremony on May 23 during APHT’s Annual General Conference 2025 at the meeting room of Asia Airport Hotel, Rangsit, Pathum Thani, reaffirms the airline’s commitment to providing care, dignity, and equality for passengers with disabilities.
Through this collaboration, Vietjet Thailand reaffirms its dedication to being a caring and inclusive airline, aligning with the conference’s goals of advancing equal rights and improving the quality of life for disabled people. APHT will provide specialized training to Vietjet Thailand’s staff, equipping them to assist handicapped passengers safely at every stage of their travel. This enhances staff awareness and ensures attentive, dignified service.
“True inclusion means opening every door—whether it’s the door to a plane or the door to a meaningful career,” said Mr. Pinyot Pibulsonggram, Vice President of Commercial and Customer Service, Vietjet Thailand. “We are committed to ensuring that every person can experience the freedom to travel with dignity and joy. This MoU is a heartfelt promise to stand beside the physically disabled community, providing not only compassionate service but also valuable work opportunities, as we build a future grounded in kindness, respect, and equal opportunity.”
Committed to compassionate service, Vietjet Thailand encourages passengers needing special assistance to book wheelchair services at least 48 hours in advance via www.vietjetair.com, ensuring staff are prepared to provide support from check-in through boarding. Passengers must be able to travel independently or with an assistant aged 16 or older. For assistance, Vietjet Thailand’s customer service is available daily from 08:00–22:00 at 02-089-1909, vz.support@vietjetair.com, Facebook “www.facebook.com/VietJetThailand”, Line (@ThaiVietjet), or website chat at www.vietjetair.com
In line with this commitment, Vietjet Thailand actively supports career paths for physically handicapped individuals by creating roles suited to their abilities, fostering an inclusive workplace where everyone can contribute and grow professionally. The airline welcomes disabled employees in positions such as remote Live Chat Customer Service Representatives, allowing them to work comfortably from home while meaningfully supporting Vietjet Thailand’s mission, reflecting the airline’s dedication to accessibility, equal opportunity, and empowerment.
Through this partnership, Vietjet Thailand continues to build a supportive environment where everyone, regardless of ability, is valued, empowered, and respected throughout their journey and beyond.
